A customer service specialist is responsible for providing exceptional service to customers by answering their questions, addressing their concerns, and resolving any issues they may have.
💼Scope of Role & Key Responsibilities:
- Responding to customer inquiries in crypto trading via live chat or email;
- Troubleshooting and resolving customer issues;
- Maintaining accurate customer records and information;
- Escalating complex or unresolved issues to the appropriate team or manager maintaining a positive and professional attitude at all times;
- Be familiar with company's trading platform and be up-to-date on the platform’s campaigns / events;
- Follow communication procedures, guidelines, and policies;
- Go the extra mile to engage customers.
- Diploma/Degree in any discipline;
- Fresh Graduate are welcome;
- Knowledge of Helpdesk management tools and reporting;
- Fluency in English communication and writing in order to liaise with English-speaking clients, multilingual capability is a big plus;
- Fluency in Mandarin communication and writing in order to liaise with Mandarin-speaking counterparts is a must:
- Great passion to develop knowledge and career in fintech/crypto trading, knowledge of blockchain, crypto, and P2P payments is a big plus;
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit;
- Passionate about the customer service industry and can accept work under different work shifts (Day and night shift) including weekends and public holidays.
- The ideal candidate for this position will have excellent communication skills, strong attention to detail, and the ability to remain calm and composed in difficult situations.
Interested applicants are invited to submit a detailed resume to:
We regret that only short-listed candidates will be notified.