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Institutional Account Manager

Together, we set out on a voyage to unlock exciting possibilities and nurture optimistic job prospects for everyone. Through BitMart, we cultivate a prosperous environment!


💼Scope of Role & Key Responsibilities:

The main objective of this role is to proactively acquire and effectively manage a portfolio of esteemed Institutional and VIP users. As a pivotal point of contact both internally and externally, you will be entrusted with delivering exceptional service and support to our most valued users, while driving business growth and fostering long-term partnerships.


In Institutional Coverage you’ll:

  • Develop and apply your insights to identify impactful partnership opportunities for BitMart institutional and VIP users.
  • Explore business opportunities and drive the plan for execution.
  • Liaise with internal product partners to facilitate product improvements and to provide great experiences to users.
  • Assist customer service workflows, streamline user management rules, and actively track the status of key institutional users.
  • Build strong relationships with users, decipher product improvement needs, and work cross-functionally to provide solutions.
  • Be an ambassador of BitMart, constantly improving your knowledge of our offering and sharpening your knowledge of best market practices.



  • BA/BS degree or equivalent practical experience.
  • 1 year and above working experience in banking, investment, trading, or Crypto experience is a plus.
  • Open to working with users and cross-functional teams from different countries.
  • Strong communication and collaboration skills.
  • Professional in Mandarin speaking and writing will be a plus to deal with mandarin user and counterpart.
  • Have significant deal experience in tech or financial services.
  • Driven to grow, learn and passion in the crypto space.
  • Strong Excel and PowerPoint skills to produce quality presentations and other material for user meetings/pitches.
  • Preferred local Singapore resident without work pass sponsorship.

Location: Singapore Onsite

Report: US office

For application:


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