Job Responsibilities:

• Provide technical support to customers or front-line support staff, resolving technical issues through and online chat tool.
• Diagnose and resolve technical issues encountered by customers while using products or services.
• Collaborate with the development team to report product issues and provide improvement suggestions.
• Write and maintain technical documentation and support guides to help customers better use the products.
• Conduct technical training for customers to enhance their technical skills and product usage experience.
• Continuously learn and update the technical knowledge and product information to provide the best support service.

📑 Qualifications:

• Bachelor's degree or higher in Computer Science, Information Technology, or related fields, with proficiency in English for workplace communication.
• 1-3 years of work experience in technical support or related fields.
• Familiarity with operating systems (e.g., Windows, MacOS, Linux) and common software installation and configuration.
• Understanding of basic networking knowledge and troubleshooting skills.
• Excellent customer service awareness and communication skills, able to effectively interact with customers and team members.
• Strong analytical and problem-solving skills, capable of working under pressure to meet customer needs.
• Ability to multitask and work efficiently in a fast-paced environment.

Interested applicants are invited to submit a detailed resume to:
Email: SG-HR@bitmart.com

We regret that only short-listed candidates will be notified.