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An Open Letter to BitMart Users

Dear Users of BitMart,

We would like to thank you for supporting BitMart for two and a half months.

BitMart was supposed to be online at 9 a.m. EST, February 28th, 2018. Since we have developed the platform from scratch, we have applied many new techniques to optimize the platform. We have underestimated the overall workload, which leads to the delay of the project. We sincerely apologize for not meeting your expectation.

As the CEO of the company, I did not coordinate well between the marketing team and the technical team. I sincerely apologize for the miscommunication and poor evaluation of the amount of work.

The mission statement of BitMart is to always deliver the best products to our users and to value our customers. We will be extra careful in all aspects in the future and will learn from our lesson. We will keep on improving our technical system, marketing, and client service, and will continue delivering the best to our customers.

Our official website ( will reopen within 24 hours after this announcement is made. You can log in, register and deposit. The trading feature will be online on March 15th, 2018.

We are really sorry for the inconvenience, and hope that you would support BitMart as always.

Founder & CEO of BitMart
Sheldon Xia
March 1st, 23:57 EST

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