BitMart Security Breach Update

Dec. 18, 2021 Update:
We will begin resuming deposit and withdrawal features of Algorand and Bitcoin Cash based tokens. The schedule is as follows:

  • Deposit features: 12/18/2021 10:00 PM (EST)
  • Withdrawal features: 12/18/2021 11:00 PM (EST)

Other tokens will follow closely.


Dec. 15, 2021 Update:
The trade and withdrawal features of FLOKI will be available soon. Please note the below schedule for available dates:

  • Trade feature: 12/15/2021 9:00 AM (EST)
  • Withdrawal feature: 12/16/2021 9:00 AM (EST)

Thank you for your patience during the time period. We apologize for any inconvenience caused.


Dec. 15, 2021 Update:
The trade features of BABYDOGE will be available soon. Please note the below schedule for available date:

  • Trade feature: 12/15/2021 7:00 AM (EST)

Thank you for your patience during the time period. We apologize for any inconvenience caused.


Dec. 15, 2021 Update:
We will begin resuming deposit and withdrawal features of Avalanche and VeChain based tokens. The schedule is as follows:

  • Deposit Features: 12/16/2021 12:00 AM (EST)
  • Withdrawals Features: 12/16/2021 1:00 AM (EST)

 

Dec. 15, 2021 Update:
We are pleased to share that BitMart successfull
y completed two system maintenance and several key upgrades, bolstering our security systems to prevent future attacks. Additional updates can be found here.



Dec. 14, 2021 Update:
In order to strengthen the security & improve the quality of our service, BitMart will conduct a system maintenance and upgrade from 1AM to 5AM on Wednesday, Dec. 15, 2021 EST.

All services (WEB/APP/API) will be temporarily suspended during the period.


Dec. 14, 2021 Update:
Further system maintenance is scheduled from 1AM to 5AM EST on December 15, 2021. During the maintenance, all functions of BitMart services, including WEB/APP/API, will be temporarily suspended. Your assets will be safe with BitMart during maintenance.

Read the article here.


Dec. 13, 2021 Update:
We will begin resuming deposit and withdrawal features for Stellar based tokens. The schedule is as follows:

  • Deposit Features: 12/13/2021 1:00 PM (EST)
  • Withdrawals Features: 12/13/2021 2:00 PM (EST)


Dec. 12, 2021 Update:
In order to strengthen the security & improve the quality of our service, BitMart will launch two system maintenances and upgrades:

  • 1AM to 3AM on Dec. 13, 2021 EST
  • 1AM to 5AM on Dec. 15, 2021 EST



All services (WEB/APP/API) will be temporarily suspended during the period.


Dec. 10, 2021 Update:
We will begin resuming deposit and withdrawal features for Polygon and Tron based tokens. The schedule is as follows:

  • Deposit features: 12/10/2021 11:00 PM (EST)
  • Withdrawal features: 12/11/2021 00:00 AM (EST)


Dec. 10, 2021 Update:
BitMart will be suspending all services to perform system maintenance from 1AM to 3AM on Dec. 13, 2021 EST. We recommend users cancel all uncompleted and pending orders by midnight EST on Dec. 12. Your assets will be safe with BitMart during maintenance.

Read the announcement
here.


Dec. 10, 2021 Update:
With sincere appreciation to our community, our team is making unremitting efforts to bring all functions of our platform back online as quickly as possible, while ensuring the security of user assets.

Read the article here.


Dec. 10, 2021 Update:
BitMart Restores Functionality For ERC-20 and BEP-20 Tokens, Announces Reward Program, Investigates Breach Alongside Partners.

Read the article here.


Dec. 9, 2021 Update:
We will resume deposit & withdrawal features for tokens on Bitcoin, Kusama, Polkadot, Internet Computer, Casper Network, PlatOn Network, Solana, Harmony, HecoFi, IoTeX, NEAR Protocol, Chia.

  • Deposit features: Dec 9 11PM EST
  • Withdrawal features: Dec 10 12AM EST


Dec. 9, 2021 Update:
We are grateful that our community of users, partners, friends, and project teams have continued to trust and stand with us during this time. We will maintain our tireless efforts to resume operations as quickly as possible.

Read the article here.


Dec. 8, 2021 Update:
BitMart will begin resuming deposit and withdrawal features for BEP20 related tokens.

Read the announcement here.


Dec. 8, 2021 Update:

As part of our security upgrade, BitMart will be replacing all deposit addresses including BTC, ETH, SOL, and all other tokens.

Please verify the deposit addresses with BitMart before initiating any deposits. Tokens may not be retrievable if they are mistakenly deposited into the wrong addresses. BitMart is not responsible for faulty deposits.

For your safety, you are encouraged to log out of your BitMart account and re-login to ensure you find the new deposit addresses.

Read the announcement here.


Dec. 7, 2021 Update:

BitMart Response to Security Breach

We will begin resuming deposits and withdrawals for ETH and related tokens. The schedule is as follows:

  • ERC20 deposits: 12/7/2021 10:00 PM (EST)
  • ERC20 withdrawals: 12/7/2021 11:00 PM (EST)

Read the announcement here.


Dec. 6, 2021 Update:

Dear BitMart Users,

In response to this incident, BitMart has completed initial security checks and identified affected assets. This security breach was mainly caused by a stolen private key that had two of our hot wallets compromised. Other assets with BitMart are safe and unharmed.

BitMart will use our own funding to cover the incident and compensate affected users. We are also talking to multiple project teams to confirm the most reasonable solutions such as token swaps. No user assets will be harmed.

We are now doing our best to retrieve security set-ups and our operation. We need time to make proper arrangements and your kind understanding during this period will be highly appreciated.

In terms of asset deposit and withdrawals, we are confident that deposit and withdrawal functions will gradually begin on December 7, 2021. The detailed timelines will be announced very soon. Thank you.

In addition, our CEO, Sheldon Xia, will conduct an AMA at 8PM EST Dec 6 on Telegram to share more info regarding the security breach, compensation arrangement, and how we plan to resume operation. We will strive to maintain transparency and your support to BitMart is highly appreciated.

Sincerely,
BitMart Team


Dec. 4, 2021 Update:

Dear BitMart Users,

We have identified a large-scale security breach related to one of our ETH hot wallets and one of our BSC hot wallets on December 4th, 2021. At this moment we are still concluding the possible methods used. Hackers were able to withdraw assets of the value of approximately 150 million USD.

The affected ETH hot wallet and BSC hot wallet carry a small percentage of assets on BitMart and all of our other wallets are secure and unharmed. We are now conducting a thorough security review and we will post updates as we progress. At this moment we are temporarily suspending withdrawals until further notice. We beg for your kind understanding and patience in this situation.

During this period, we will strive to maintain transparency and we appreciate your support. Thank you very much.

Sincerely,
BitMart Team


Please note: BitMart will NEVER ask you to transfer funds to any addresses for solving problems (including but not limited to unfreezing the account, speeding up the withdrawals, or insufficient deposits, etc.), and we will NOT require you to provide any private information such as login password, SMS verification Code, Google verification code, API key and so on.

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